Reference

Read the Terms Before You Open an Account

Five things govern your account here: one profile per person, wallet transfers you authorise yourself through bKash, Nagad or Rocket, bets that settle once the system confirms them, records kept only while needed, and a support team that answers clause questions in writing.

Account rules in plain EnglishWallet activity on recordbKash, Nagad, RocketLocal law sets accessUpdates flagged first

Explore the Lobby Read FAQ

Check the Rules That Apply Where You Live

sportfzy Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our terms are written for Bangladesh, but they do not override the law where you live. You may only hold an account and place bets if doing so is legal in your region, and you must be old enough under that law. We check what we

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can during wallet verification and at withdrawal, but staying inside local rules is your responsibility. One account per person is the rule. The name on it should match the name on your bKash, Nagad, Rocket or Upay wallet and on any bank transfer you use, otherwise
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a payout can be held while we look into it. Keep your password and the OTP that reaches your phone to yourself; anything done from a signed-in session counts as your activity. Bets are final once the system confirms them. A crash round already in play,
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a dealer hand already dealt, or an in-play market that has been suspended cannot be reversed because the outcome went against you. Where a game or provider publishes RTP or return figures, those appear inside the game itself and we do not restate them here. We
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update these terms when a payment rail, a studio or a legal requirement changes. The version on this page is the one that applies, and material changes are flagged before they take effect. Carrying on after a change counts as accepting it. Questions about a specific
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clause go to support, and we answer in writing.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE DATA

See How sportfzy Stores and Protects Data

Your account record holds what the wallet and settlement need: phone number, verified name, transaction history and device sessions. We keep that while your account is open, and afterwards only for the period payment partners and tax rules set. Cookies do the quiet work — they hold your signed-in session and remember the language you picked, and you can clear them from your browser whenever you like. To correct a stored detail, message support from inside the account so the request can be matched to your verified identity.

Sign-in and OTP checks Your password plus the OTP sent to your phone keep the session yours. We never ask for that code in chat or email, and we treat anything done from a signed-in device as your activity.

What we keep and why We store your phone number, verified name, wallet history and bet records because the wallet and settlement need them. Verifying documents are held only as long as payment partners and tax rules require.

Cookies on your device Cookies carry your signed-in session and remember the language you picked. Clearing them in your browser signs you out, so keep them on if you want the account to open without a fresh OTP.

Changing a stored detail Message support from inside the account when your name or wallet number changes. We confirm it is you before editing the record, and a name that no longer matches your bKash or Nagad wallet can hold a payout.

ASK ABOUT A CLAUSE

Ask Support to Explain Any Clause

Every clause here can be questioned, and it is better to question it before you act on it. Reach the team from the help icon on any lobby screen, or write to us from the address on our contact page. Tell us which clause you mean and add your account number, plus the wallet transaction ID if the question touches a bKash, Nagad or Rocket payment. We answer in writing so you have something to keep. For anything tied to a running bet, quote the round ID and the team can pull the record.

Team online

Live chat inside your account

Open the help icon on any lobby screen to reach our team without leaving the page. Have your account number ready and name the clause you want explained, so the reply comes back specific.

Written answers by email

Email us from the address on our contact page and you get a written reply you can keep. Quote your account number and the section heading so the team can pull the right file.

Wallet transaction checks

If a bKash, Nagad or Rocket transfer does not show on your wallet, send the transaction ID and the amount. We match it against the payment record before anyone touches your balance.

Sort Out the Terms Questions You Ask Most

Most clause questions we get are about the same handful of moments: opening the account, moving money in and out, and what happens when something goes wrong mid-round. The answers below cover those directly. If yours is not here, the support team will point you to the exact section, quote it back to you, and explain how it applies to your account rather than in general.

They follow your account, but what you can reach depends on the law and eligibility rules of the region you are in. Some wallets and markets may be unavailable while you are away.

No. One account per person, and the name on it has to match your bKash, Nagad or Rocket wallet. Duplicate accounts are closed and any balance on them is handled under these terms.

Your stake goes back to your account wallet and the entry stays in your history with its round ID. Screenshot the error, then send it to support with that ID so the record can be matched.

Message support and we verify the request before acting on it. Settle any open bet and clear the wallet first; after closing, we keep the record only as long as payment and tax rules require.

Yes. BPL ties, international cricket and football leagues run on the same rules as slots and live tables, settlement included. A suspended market means we paused acceptance, not that your earlier bet is void.

The current version always sits on this page, and material changes are flagged in your account before they take effect. Keep using the site after that date and the updated terms apply to your bets.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoNagad Quickload AccountRegister Gamessportfzy Casino

Read the Terms Before You Open an Account

See How sportfzy Stores and Protects Data

Ask Support to Explain Any Clause

Live chat inside your account

Written answers by email

Wallet transaction checks

Sort Out the Terms Questions You Ask Most

01 Do these terms still apply if I travel outside Bangladesh?

02 Can I keep more than one account?

03 What happens if a game round fails or a bet is void?

04 Can I close my account or pause it?

05 Do cricket and football markets sit under the same terms?

06 How will I know when these terms change?

Terms & Conditions

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