Reference

How sportfzy Handles Your Personal Data

This Privacy Policy explains what information we collect when you use sportfzy, how we store it, and the choices you have over it. Access to our platform and the rights described here depend on your local law and eligible region.

Account data kept securebKash, Nagad, Rocket payment details protectedNo data sold to third partiesYour right to request deletionBangladesh-accessible support channel
sportfzy How sportfzy Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy

If you want to ask about your data, request a copy of what we hold, or ask us to remove your account information, our support team handles privacy requests directly. Send your query from the email address linked to your account so we can verify your identity before acting on the request. We aim to respond to every privacy request within a reasonable window.

Email Support Send a written privacy request to our support email. Use the address registered to your account so we can match your identity without delay.
Live Chat Open the chat widget inside your account dashboard. Our team can answer questions about what data we hold or walk you through a deletion request.
Account Settings Some data preferences — like cookie consent and marketing communications — can be updated directly inside your account settings without contacting support.
HOW WE PROTECT YOU

Data Handling, Cookies, Retention and Account Security

We apply standard encryption to data in transit and at rest. Your bKash, Nagad, and Rocket payment references are stored only as long as needed for transaction records and any applicable regulatory hold period. Once that period passes, we delete or anonymise the data. We review access permissions regularly so only the team members who need your data to process payments or resolve a support ticket can see it.

Data Retention

We keep your account data for as long as your account is active and for any mandatory hold period after closure. After that, records are deleted or anonymised.

Cookie Control

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can block non-essential cookies in your browser settings at any time.

Account Security

Login to your account uses OTP verification sent to your registered mobile number. If you notice any unrecognised access, contact support immediately so we can lock the session.

Data Access Requests

You have the right to ask what personal data we hold about you. Submit a request via email or live chat and we will confirm your identity before sharing or deleting any records.

Common Questions About Your Privacy on sportfzy

These are the questions we hear most often about how we handle personal data, what rights you have, and how to act on them. If your question is not covered here, our support team can help directly through live chat or email.

We collect your name, email, mobile number, and the payment reference from bKash, Nagad, or Rocket transactions. We also log device type, IP address, and in-session activity to protect your account from unauthorised access.

We share data only with payment processors and identity verification partners to complete transactions. We do not sell your data to advertisers or unrelated third parties under any circumstances.

Your data is kept while your account is active. After you close your account, we retain records for any legally required hold period, then delete or anonymise them fully.

Yes. Send a request from your registered email address to our support team via email or live chat. We verify your identity first, then provide the data we hold linked to your account.

Contact support through the live chat widget or by email. Use the address tied to your account so we can verify the request. We process deletion after confirming your identity and any mandatory retention period has passed.

Transaction references are encrypted and stored only for record-keeping purposes. We never store your wallet PINs. Payment data is accessible only to the team members processing your transactions or resolving a related support query.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.